Company: Amazon
Profile: Customer Service Associates
Experience: Freshers
Qualification: Any Graduate
Walkin Date: 8th to 13th February 2016
Walkin Time: 10:00 AM to 3:00 PM only
Walkin Venue: Amazon Development Centre India Pvt. Ltd.,
Trion IT Park, Survey No: 35, 7 Ahmednagar Road,
Village Vadgoan Sheri, Taluka Haveli District,
Pune 411014
Landmark: Behind In-orbit Mall.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Profile: Customer Service Associates
Experience: Freshers
Qualification: Any Graduate
Walkin Date: 8th to 13th February 2016
Walkin Time: 10:00 AM to 3:00 PM only
Walkin Venue: Amazon Development Centre India Pvt. Ltd.,
Trion IT Park, Survey No: 35, 7 Ahmednagar Road,
Village Vadgoan Sheri, Taluka Haveli District,
Pune 411014
Landmark: Behind In-orbit Mall.
Skills and Job Description:
- Ability to use a desktop computer system.- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
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