Freshers - Genpact Mega Walkin Drive for Process Associate/Process Developer (13th February 2016)

Company: Genpact

Profile: Process Associate/Process Developer

Experience: Freshers (0 to 1 Years)

Qualification:  BA/BSc/BCom/BHM

Walkin Date: 13th February 2016

Walkin Time: From 10:00 AM to 2:00 PM

Walkin Venue:
Genpact, 22A, Udyog Vihar,
Sector-18, Gurgaon,
Near Airtel Building, Nearest Metro Station- IFFCO Chowk (Yellow Line).
Contact Person : Nidhi Sharma (830061161)

Documents to carry:

- Updated Resume Copy.
- Photo ID proof.
- Passport size photo (2)

 Skills and Job Description:

- Proper phone etiquette.
- Ability to speak and write clearly and accurately.
- Demonstrated proficiency in typing and grammar.
- Knowledge of relevant software computer applications and equipment.
- Knowledge of customer service principles and practices.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated tracking software

Company Profile:

Genpact designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.