Freshers - IBM Mega Walkin Drive for Associate/Senior Associate (9th to 12th February 2016)

Company: IBM

Profile: Associate/Senior Associate

Experience: Freshers (0 to 3 Years)

Qualification: Any Graduate

Walkin Date: 9th to 12th February 2016

Walkin Time: From 12:00 PM to 4:00 PM

Walkin Venue:
IBM India Pvt. Ltd.,
Unitech Cyber Park, Sector 39,
Tower B, 11th Floor, Gurgaon,
Nearest Metro Station: Huda City Centre.

Or

IBM India Pvt. Ltd.,
Unitech Infospace, Sector 135,
Noida Expressway, Noida,
Nearest Metro Station: Botanical Garden.

Skills and Job Description:

- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule

IBM Company Profile:

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers